Identifying the signs…
“It is difficult to use hair signs to diagnose menopause, and the specific stages of menopause. This is because there could be one of many reasons for the change in your client’s hair,” says Danny Coles, Director of Haringtons Hairdressing, Northwood.
“Don’t be afraid to discuss hair loss with your clients, as the sooner the topic is open the quicker you can help them with the correct course of action. Ask them how they feel about their hair density, if they’ve noticed something change,” adds Wil Fleeson, Director of Trichology Scotland. “As hairdressers it’s important to notice the signs of hair loss with your client and know when the right time to recommend a trichologist is.”
Starting the conversation…
“Generally clients notice the change and bring up the conversation looking for advice. Clients appreciate honest advice about what is going to suit them so welcome the conversation. Simple questions such as
‘what don’t you like about your hair’, help the client to discuss her hair openly,” says Andrew Barton, Creative Director of Headmasters. “If you are chatting to a client who is suffering with hair loss, empathy and understanding is crucial. I put myself in their shoes and imagine how I would feel,” adds Wil Fleeson.
Andrew agrees, “It’s as much about how a hairdresser reacts to a client’s needs as it is about using the right language. Salon teams should have a united advice check list for clients that are seeing hair issues related to menopause, everyone from the stylist to the assistant should know what to say when a client talks about it. It’s your professional advice that will make a client feel listened to.”
Giving the best advice…
“Initial advice comes with re-assessing the cut, shape, colour and styling options to the client ensuring the overall look is suitable to their hair type,” says Andrew Barton. “When talking to clients about their hair and scalp it’s also important to mention that it’s not just about looking after the exterior of the hair with good quality products, but it’s also important that clients look after their hair from within –living a healthy lifestyle, exercising, getting enough sleep and having the right nutrient and mineral intake,” says Wil Fleeson.
“Tell your clients to LOVE THEIR HAIR, use the best products to keep their hair healthy and strong,” says Danny Coles. “The best advice is to see a trichologist and have a full consultation. They will recommend the best treatments on offer.”
“If you are chatting to a client who is suffering with hair loss, empathy and understanding is crucial. I put myself in their shoes and imagine how I would feel.” Wil Fleeson