Business Featured

Freezing subscriptions to help salons when closed

October 23, 2020

Salon Software Company, Salon Tracker, freeze all payments for accounts affected by regional restrictions.

Earlier in March this year, the UK and Ireland saw a national lockdown that lasted just short of four months: This affecting the salon and retail industries particularly hard due to the forced closure of their businesses.

In the past week, Ireland and Wales have again entered a Tier 5 circuit-break lockdown, which has seen salons once more having to close, for several weeks depending on the regional area.

Back in March, company Salon Tracker froze all account payments for clients for the duration that they had to close, to support their customers during these difficult times.

As some of their clients find themselves in this situation again, the company are re-implementing the same policy for any salons that the current restrictions affect; meaning that they won’t pay for their subscription whilst they are forced to remain closed.

Sales Manager Nicola Soanes has spoken on why the company has decided to support in this way:

“Our customers have been such loyal supporters of our business by choosing us as their salon software provider. So, it only seemed right at a time where they were unable to operate, that we offered that same level of support in return. We decided to freeze all subscriptions for the duration that they were under lockdown restrictions and continued to offer a further 50% discount on their first 3 months of reopening, to further support whilst they got back on their feet. We understand the difficulties that all businesses, especially salons, are facing and therefore we want to continue to help where we can.”

Northern Ireland regional restrictions are already in place until 16th November, with Republic of Ireland until 1st December.  Wales restrictions begin on 23rd October until 9th November. For any more information please contact Salon Tracker at or 0113 3508230.