JAMIE BROOKS
Brooks & Brooks – Visit the website
– It’s important clients feel pampered when they come in. So make sure there are plenty of seats available, refreshments are served and they are well looked after the minute they step through the door.
– It’s important you do things as a team during this busy period, so team members also feel appreciated. Go for a drink or pizza after work, organise Secret Santa and personal presents and don’t forget to say thank you for all their hard work. Those two words can change their mood and give them a boost when it’s busy.
– Plan the team working rotas now so everyone knows when you are open and who will be working over the festive period. Get everyone on board with your operations and then there will be no nasty surprises.
– Christmas can be busy but make sure you say yes to as many Christmas events as you can so you can also make the most of the great time of year. It’s easy to go home every night and head to the sofa, but make sure you enjoy the parties and Christmas atmosphere as well. Don’t make it all work and no play.
MARTIN CREAN
MODE Hair – Visit the website
– Decorate the salon in an elegant and beautiful way – get rid of the cheap tinsel and bring in beautiful festive blooms and co-ordinate the whole salon décor to be subtle but magical. But don’t get stressed about it or spend a lot of money, it’s meant to be a bit of fun.
– If you’re feeling overwhelmed take five minutes to yourself, breathe deeply, have a drink and close your eyes. Bring down your racing heart rate and you will instantly feel more in control.
CLIVE COLLINS
HOB Salons – Visit the website
– Be ready for some services to be more popular in the lead up to Christmas and make sure you’re ready – blow dries, hair ups and colour services are all popular before the festive period.
– Traditionally it’s always busy at this time of year so be prepared, you know what to expect so have a plan in place for when the salon is full of clients. Planning ahead will stop it becoming overwhelming.
